Shipping & Returns

SHIPPING & RETURN POLICY

Holdiva will do everything possible to deliver your order as quickly as possible. All orders are processed within 1-9 business days (Monday through Friday) excluding holidays before shipping. International delivery is available for all orders, if you have questions please call us at (346) 708-4426 or email us at sales@holdiva.com.

INTERNATIONAL SHIPPING

We offer shipping services through DHL, USPS & UPS to most countries in the world. It is the responsibility of the customer to take care of all duties, taxes and fees (including VAT) associated with the shipment once customers item reaches his/her country. When you place the order you become the importer of record and the package will not be released to you until all fees are paid. Holdiva is not responsible for any fees imposed by your country's custom which may include transfer and storage fees. If you refuse the shipment and the package is returned to us you will be refunded for the purchase price of the goods less the shipping costs.

SHIPPING LIMITATIONS

When an order is placed, it will be shipped to an address designated by the purchaser if that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. Holdiva is not responsible for lost shipments. We ship all packages with no signature required for delivery, if you feel it is necessary to require a signature then you must contact us before the order ships.

SHIPPING & RETURNS

Holdiva offers domestic shipping and returns for orders returned for exchanges or store credit to get another item. The address for return can be found on your invoice included with your package. Merchandise that has been worn, used, altered or damaged will not be accepted. Holdiva reserves the right to refuse return of any merchandise that does not meet the above return requirements in our sole discretion.

Please contact us before you return any item for either exchanges or store credit to get a different item on our website. Please note it can take up to 10 business days for our warehouse to process returns and therefore your patience is appreciated. Ensure you email us with a description of your case

A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment and only allowed if request is made through email: sales@holdiva.com within 48 hours after placing an order. Please note the original shipping charges incurred at the time of purchase are non-refundable.

EXCHANGES/RETURN WINDOW
If you would like to exchange your item(s) for a different color or style, please contact us within 30 days of receiving the item and ensure that the item you wish to return has not been worn, altered, damaged or used.

RESTOCKING FEES

A restocking fee of $15 will be charged if any items are missing from the returned product.


OTHER ACCESSORIES

All items must be returned in NEW & UNUSED condition within 30 days of receiving it, please contact us. If you wish to receive a refund to your credit card you will be refunded if request is made within 48 hours of placing your order. If you choose store credit to get a different item, the return shipping is on us.

TRANSPORT DAMAGE

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us by sending us pictures or video of the defected product and we will do everything possible to resolve your case and replace the product..

UNCLAIMED PACKAGES

For packages that are not picked up at your local post office or UPS within 14 days, Holdiva reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs

Holdiva. reserves the right to amend and update this policy at any time at its discretion.

Updated: 01/16/2024
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